Professional Services

Technicolor Professional Services are available to address your demands for qualified technical support & warranty, product maintenance and access to training courses.

Set-top Boxes Professional Services

In the context of ever increasing digitalization, the degree of complex technology incorporated in a set top box continues to grow significantly.
The demand for features and associated services is evolving. From legacy management to future-proof solutions, a complete spectrum of technology and know-how will be needed to support this evolution.
As part of mass-market deployment, the risk of crisis expands. A fast response to customer requests together with correct diagnosis and resolution is therefore an absolute requirement.
Technicolor Professional Services provides digital TV operators with in-depth technical support, extended software warranty support, continuous product maintenance and tailor-made solutions.

You have a question or an issue has occurred

- We understand & resolve for help, quick!

You are concerned to maintain the quality of your deployed products as well as to have immediate access to critical competencies and appropriate information

- We train & update for continuous product care & education

Broadband Professional Services

Today the gateway has become a living node in the operator’s network, and its features are more and more integrated into the operator’s network.The dramatic changes in the operator’s CPE model and the growing complexity require a very stable gateway to guarantee the operator’s revenues. We at TECHNICOLOR, world leader in access technologies, offer not only state-of-the-art gateways, but full solutions to fulfil these higher expectations.To further warrant guaranteed maintenance, support and customization of the operator’s installed baseTECHNICOLOR introduces 4 new professional services:

Maintenance and Support

The Maintenance and Support Service is an ‘a la carte’ offering and can vary according to the operator’s specific needs.
This service provides an expert crisis management organization including amongst others a web-based ticketing system and helpdesk, and/or gives access to software updates, linked to a specificTECHNICOLOR gateway platform. This service will be available on a yearly fee basis

Release Upgrade

The Release Upgrade Service gives operators access to the latest software releases and its associated features to upgrade their installed base.
For this service a fee per upgraded box will be applied.

Custom Developments

The Custom Developments Service gives operators the opportunity to submit specific requests that are not in the generic scope of that particular product or SW release.
This service is typically offered as an agreed fixed price and is plit in a feasability and development phase.

Consultancy

The Consultancy Service provides access toTECHNICOLOR’s expertise on a time and material basis. Consultancy can be, for example, sharing our expertise through on-site training of personnel or assistance in network integration.