If you are an end-user of a Technicolor ADSL, VDSL, Fiber gateways or connected devices (accessories) based in Europe, Middle-East or Africa, please fill in the below form with all required information. Our support service will come back to you as soon as possible.

Important notes :

  • Any form that is not filled in properly or has insufficient information will not be answered.
  • The support service does not provide any firmware updates, which are directly handled by service providers. Please contact directly your usual service provider to request firmware updates.
  • For Open Source software codes, please visit our dedicated section.
  • If your request is related to a ADSL, VDSL, Fiber gateway outside of Europe, Middle-East or Africa, please contact directly your usual service provider or your distributor/reseller support service.
  • If your request is related to a cable gateway, set-top box or any other video device, please contact directly your usual service provider or your distributor/reseller support service.
  • If your request is related to a Thomson product, please visit Thomson Consumer Website.
  • If you wish to report a vulnerability issue (security or privacy & data protection) on Technicolor products, please fill in the form available here.

 

(ex: TC7200, TG1700...)