Returns are an unwelcome part of any business – but by welcoming the challenge, they have become a core strength for the Technicolor team. We offer full returns solutions for both B2B (Retail) and D2C (Consumer) – proven time and again through our seamless management of high-velocity supply chains. With a strong focus on client and retailer requirements, we provide cost-effective solutions while maintaining commitments to performance and quality of service.
- Fully integrated retail returns processing capabilities
- Product repackaging / relabeling and refurbishment services
How you handle returns says a lot about your business. Understanding how important this is to your customer service reputation – and retention of happy customers – Technicolor has mastered the process of Reverse Logistics. We offer flexible and comprehensive solutions for all Return Management needs – from processing returns through to refurbishment and repackaging.
By streamlining returns and providing visibility all along the way via dashboard metrics, Technicolor enables you not only to handle Reverse Logistics efficiently, but to optimize and continually improve the process. This enables you to more quickly return inventory back onto warehouse shelves – where it can effectively reenter the sales cycle.
Technicolor’s experience processing timely returns extends to both Consumer Returns and Retail Returns, including large volume big box retailers. No matter the size, we work closely with each client to establish a returns process flow and design customized for their unique and specific needs.