Delivering a premium wireless experience to subscribers today depends on having the Wi-Fi performance optimized to support a growing number of devices, accessing an ever-increasing number of bandwidth-hungry services, with the same level of quality everywhere in the home.
Today you can proactively manage and improve in-home wireless performance to ensure the best possible experience for your users with a diagnostic and cure software suite embedded in your gateways and extenders.
Indeed, with Wi-Fi performance being the largest category of inbound support calls, these tools are now a must-have to improve customer service by actively monitoring the performance of millions of Wi-Fi devices connected to the home gateway. Additionally, managed Wi-Fi strategies make it possible to anticipate and preempt first-time calls related to wireless networking issues through proactive management of the in-home Wi-Fi networks.
In general, Wi-Fi issues can be split into two distinct categories: unable to set up a connection and bad or degraded connection speeds. While connection issues can be solved with a deterministic multi-step approach (e.g. a flow chart), stability or performance issues are variable by nature and require in-depth knowledge of the latest Wi-Fi protocols as well as radio frequency in order to devise a solution.
In fact, there are five key steps to master if you are going to provide the highest quality of experience to subscribers in a Wi-Fi environment:
Technicolor's product range of broadband gateways, routers and extenders support the latest Wi-Fi technologies in a variety of configurations. They are based on open-software stacks such as Technicolor HOMEWARE or RDK-B and pre-integrate our HERO partner’ solutions such as AirTies, designed to help you boost Wi-Fi performance in the home, reduce churn and create new revenue-generating opportunities.
To know more about diagnostics and cure solutions, do not hesitate to contact your local Technicolor representative.